FAQ
Still Have Any Questions?
Then don't hesitate to get in touch with us. We'll help in any way we can.
FAQ
Still Have Any Questions?
Then don't hesitate to get in touch with us. We'll help in any way we can.
Frequently Asked Questions
Here are the most asked questions from our users.
- How do I create a Carder account?
- Download the Carder app, sign up with your email and phone number, then complete a quick identity check with your BVN and a selfie. Once you’re verified, your naira wallet and dollar card are ready to use.
- How do I fund my dollar card?
- Add naira to your Carder wallet by bank transfer, then move funds to your dollar card in the app. The rate and any fee are shown before you confirm, so there are no surprises.
- What can I use the dollar card for?
- Online dollar payments: subscriptions like Netflix, Spotify and iCloud, ads on Meta, Google and TikTok, software, flights, and most sites that accept Visa or Mastercard.
- How do I upgrade my account tier?
- Complete the next verification step in the app. Higher tiers unlock higher wallet balances and larger transaction limits.
- How do I buy a gift card?
- Open Gift cards in the app, choose a brand and amount, pay from your wallet, and your code is delivered instantly in the app.
- How do I pay my bills?
- Straight from your wallet you can buy airtime and data or pay for electricity and cable TV in a few taps.
- How do I get my transaction statement?
- Open your transaction history in the app, choose a date range, and export your statement.
- Can I freeze my card?
- Yes. You can freeze and unfreeze your card instantly in the app, so you stay in control if anything ever looks off.
- Is my money safe with Carder?
- Your funds are held with licensed partners, your identity is verified with your BVN and a live selfie, and you can lock your card at any time.
- How do I reset my password?
- On the login screen, tap “Forgot password” and follow the secure reset link we send to your email.
- How do I reach support?
- Tap Support in the app or email [email protected]. Our team is always happy to help.
- How do I keep my account secure?
- Set a transaction PIN and turn on biometric (Face ID or fingerprint) unlock in the app for an extra layer of protection.
Still have questions?
Can’t find what you’re looking for? Chat with our team in real time, or send us a message and we’ll get right back to you.